Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. We care about accuracy. You consent to the exclusive personal jurisdiction and venue of Swiss courts. What should I do after I purchased tickets from Viagogo? Viagogo will never pay you after you sold your tickets and you can never get back your money. Anti-ticket-touting campaigners the FanFair Alliance . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. They can't be trusted. Please note this does not include any sales or value added tax that may be payable on viagogos fees. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The ACCC has also advised consumers to steer clear of Viagogo. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Provide lots of information and make a claim for a refund. Read more: Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. you lose thetravel facility remaining on your previous visa when your RRV is granted. 2.2 Registration. He described one category of representations as having been made on an industrial scale. Why use viagogo? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Dec-23-2017 03:49 PM. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.18 Merchant Description. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. 7.1 Ownership of Intellectual Property. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. -Discover the hottest events in your area. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. About this app. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.16 Season Cards. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Editor, Marcus Herbert. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. 2.8 Notification. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes [It was like getting] blood from a stone.". ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. When you do an internet search, do not use the word tickets. Enter a valid email address (e.g. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. I'm Travelling - where and when will I receive my tickets? Unfortunately, postmarked entries after June 5 will not be accepted. After multiple emails to Viagogo, Kent has been refunded $280. She was told that up to 200 people had also been turned away due to fake tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. Save. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Read more: Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com 6.2 Waiver of Consequential Damages; Liability Limit. 2.12 Seller Payment. Send the completed form to the office processing your application. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Viagogo must sell StubHub's non-US business - BBC News Viagogo to pay $7 million for misleading consumers | ACCC Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Ticket-holders to postponed events will be able. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Additional information can be found in our FAQs and on the ticket details pages. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. It didn't. Until recently, the final cost price of a ticket . 2.10 Collecting Payment. Kiwi issues warning after Viagogo 'ripped off' elderly mother That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Otherwise, avoid!!! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising When our tickets were not provided they refused to provide a refund . We may investigate complaints and violations of our policies. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In August 2017, the ACCC announced it was taking Viagogo to court. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. All sales and bids are final. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Frequently Asked Questions | Opera Australia Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. To request a refund: From the actions menu, select the 'Request Refund' option. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Try to get in touch with the reseller for a refund. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Received just 2 days before the concert transfered from someone via ticketmaster! Further information can be found at You may only use the Services if You can legally enter into and form binding contracts. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Event dates, times, venues and subject matter, which are listed on the ticket, may change. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. To post a ticket for sale on viagogo You must first register with the Site. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Click to reveal Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. During this time, the Site will be temporarily unavailable. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. How to get a refund from Viagogo - Quora Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Can I pick up my tickets instead of having them shipped? Infogram. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. To share your thoughts or ask a question, visit the CHOICE Community forum. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The email response they send is a template. Copyright (c) 2006-2023, viagogo AG. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. If this is also unsuccessful We will not offer a refund. This may limit your ability to be grantedanother visa. Checked for accuracy by our qualified fact-checkers and verifiers. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. Read more: Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says.