How do I get a refund from a ticket seller? - Which? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. See all 12 articles. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. If youre not offered a refund, you dont have to accept this situation. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. I want to ask if anyone know their custumer service valid e.mail ? You can update your payment method as long as you haven't yet been paid. There must be a way, the payment was not accepted yet. Viagogo Won't pay me for my sold tickets. Pay by credit . This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Help! Is Viagogo Legitimate??????? - The Student Room 3.4 Indemnity. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? the price it is sold for on the primary market). Welcome to viagogo's online ticket exchange (the "Site"). Check out our video below for advice on how to avoid ticketing scams. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? This is often referred to as mitigating your loss. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Resale Help - Ticketmaster Help You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Viagogo says it paid me in November, but it has not turned up in my account. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. This will be deducted from your next payment. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Welcome to Amazon Seller Central Did you find this answer helpful? In future, if you have issues confirming or fulfilling . Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Dispute raised viagogo - PayPal Community M.B, via email. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. How do I change my payment method for getting paid? We will also add sales or value added tax on our fees as applicable. Location. Only some of my tickets have sold. PREAMBLE Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Pay by PayPal, a free service to pay online without sharing your financial information. Piggyback tickets may not be sold in the same listing. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. If an event is rescheduled to another date, your tickets should be valid. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo Pay & benefits reviews - Indeed Viagogo Salaries in Limerick, Ireland | Glassdoor Additional information can be found in our FAQs and on the ticket details pages. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. This content may be old or outdated. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Ticket listings are a representation of actual seat location. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Visit the Payment Methods section to update the details. I can't see my Resale tickets available to buy on the website. How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar Is commercial property a great value investing opportunity? These steps apply to Personal accounts. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 6.3 Allocation of Risk. Please note that service fee amounts may vary by event and are subject to VAT. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 6.4 Release. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Can anyone help me? Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Red Hot Chili Peppers Tickets. We do not write articles to promote products. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 4.1 Double Posting and Removal of Tickets. Is that normal? 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Reiwa 5th Spring Tour Grand Sumo Tickets. If tickets are not consecutive, then the Seller must create a separate listing. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Ireland 39 reviews. How do I edit my listing? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google Does Viagogo pay their employees well? The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Viagogo cancelled my sale and wants me to pay a fee Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. 5.1 Investigations. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone.