Happens to the best of us. Let me guess you bought one of those adorable retro dresses at Modcloth and then changed your mind? How good is their customer service for returns? In which universe does it take $9.99 (standard shipping) to ship a thin blouse within the US? I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. These products fall into the following categories: We must receive returns within 28 days of the ship date to be eligible for a refund. Copyright (c) 2022 Speak LLC. I'm sorry for the wait with your return. Their return policy is terrible. More Ways to Shop. For more information, please visit our ModSquad Rewards page for more information. Returns received in damaged/worn condition. Shop Vintage Outfits // Vintage Style Clothing // ModCloth Ends Soon: Mix & Match Sale! **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. Upon joining, you'll receive 50 points! ModCloth Returns to "Independent" Ownership : r - reddit Is Nasty Gal Clothing Worth It- Complete Guide Of This Band, Fashion Nova Return Policy Guide For Store and Online Purchases. I've sent 2 emails weeks ago and no replys. We will then include a deadline in your request, which ModCloth will have to honor. I ordered a dress and it came in about two sizes too big. Points are accrued per purchase, referral, and more. Im very sorry for any frustration, and for any trouble with getting in touch with our Customer Care team. Method of return: In-store vs. mail. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. I have been waiting weeks for my ModCloth order. Simply make sure the items are in excellent condition and use the free return. So sure there's a discount, but you won't be able to use it on anything you actually want to buy.Customer service is basically non existent. Over 10 days of no response, I contacted my credit card company to dispute the charge. Returns Portal - Login Ugh. Well also show you how to use our Item Return Request product to speed up the process and make your life easier. How Much Does It Cost to Repair a Necklace Chain? If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. I have written to ModCloth customer care twice and got zilch response. For more information, please visit our ModSquad Rewards page for more information. Final sale items are not returnable. Tag #MyModCloth in your most stylish posts for your chance to be featured. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. If you dont want to use Modcloths label, you can ship the items at your own expense to: Modcloth Returns 2250 Roswell DrivePittsburgh, PA 15205. Our Customer Care team would be glad to help with this, and assist with returns, if you need any help with sending your items back. Please rest assured that these longer response times are not typical, and our team is working hard to make sure everyone receives responses, as quickly as possible. I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. Imported Fabric does not provide stretch. Sorry to hear you have had some trouble returning your recent order. You can view ourPrivacy Policy hereand unsubscribe at any time. Bear in mind that ModCloth starts counting from the day they send you the package, which means that you probably have less than 20 days to reactif youre unhappy with the item, or it arrives damaged, you should act swiftly. I can get better clothes cheaper and faster pretty much everywhere else on the internet. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. I'm very sorry for any frustration. They've been asking for our return for years, and we couldn't be more excited to truly 'Go Global' with a brand as beloved as ModCloth," Streader continued. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. Budget Fashionista is the original budget fashion blog, delivering trusted style and beauty since 2003. modcloth return label NBA Store Returns PolicyWhat Items Are Refundable? Modcloth Return Policy: What You Need to Know In the meantime, I will be sure to share your feedback with the appropriate teams. 0/10 do not recommend. I'm sorry for any disappointment with your order. In this article, DoNotPay will cover the ModCloth return policy and explain all the details that you need to know before you file a return request. Please rest assured that your feedback will be shared with the appropriate teams. Please note that we currently only have the option to refund the original payment method and are unable to process returns as gifts at this time. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. A member of our Care team should be reaching out via email to assist you shortly. Please be sure to check your spam and junk mail folders as emails can go there from time to time. i ordered it 12-07-2021 I ordered a parcel over a month ago. The delivery was ok, but would not recommend buying from this site. If your dress arrived with no care instructions, we would consider that to be a defect, and we apologize for the trouble this caused you. Give us a call at 888-495-9699. Discounts are not eligible on shipping fees or taxes. 3 min read. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Using our labels will deduct a $5 return shipping fee from your refund amount. Comment * document.getElementById("comment").setAttribute( "id", "a01acd03d6283285028c10f323fa6395" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Take your package to a FedEx store. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) Also, the sizing can be way off. Not worth it! Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. Free U.S. I hope that you were able to get in touch, but if not, please reach out via phone at 888-495-9699, or via chat, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. We have helped over 300,000 people with their problems. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! ModCloth is not the only company whose product youd like to return as effortlessly as possible? It is true that we do currently have a $6.95 return fee for the use of our return label and do not refund original shipping costs as part of returns. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form I ordered jeans. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. To check the balance of your points and available gifts navigate to the ModSquad Rewards page. You cant return (or exchange) final sale items. You will provide your email address or phone number plus your order number or return number. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? Claim it before the government does it in your stead! ADD ANYTHING HERE OR JUST REMOVE IT somerville police twitter Facebook miami jobs with housing Twitter why is lagos jewelry so expensive Pinterest how to cancel sky sports on virgin linkedin how does mystique die in comics Telegram Ground Economy Shipping on Orders $150+. Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). For immediate assistance, please give them a call at 888-495-9699, or chat with them by clicking the M icon at the bottom right of any page youre browsing on the site. We apologize for any inconvenience. I can't even find the return form codes on their website! This is where I got my wedding dress. I bought a pair of shoes that were way too wide so I returned them. Please rest assured that they are working to get replies to everyone, as quickly as they are able. Mind you, their ground shipping takes over 1 week for items to arrive. Returning such products can be challenging. From there, pack up your unwanted items along with the return authorization. I'm very sorry for any frustration. Shipping and handling are nonrefundable. For International returns, please click here. Whats going on? We will definitely follow up with our returns department on this matter. Hey, Jennie. They are a small group, and are currently working through extremely high volumes of incoming messages. Hi, Aby. (If you misplaced an invoice, just go to My Account, click on your order history, select the correct order number, and print it.). Step 2: Print the shipping label. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. Hey, Olivia! They finally gave me a "refund" and didn't even give all my money back!!!! I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Write CSS OR LESS and hit save. Have any other obstacles? Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. By opting to file a return request with DoNotPays help, you allow us to do everything on your behalf. Returns - Talbots We will send you an email to remind you to use your rewards points.