Mail: Letters and postcards may be mailed from the ship while in ports of call. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. party to be disembarked in a non-U.S. port. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. suits you. Have It All Early Booking Bonus | Holland America Line. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. I've had rental car companies put holds of $300-$500 on my credit card. In our case, we always take the refund in cash to avoid losses due to currency conversion. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. Started August 27, 2021, By Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. SEATTLE, Oct. 6, 2021 /PRNewswire/ -- Holland America Line is honoring members of the U.S. military with a special offer that adds $100 Onboard Spending Money to any cruise booking that departs from San Diego, California, though Dec. 31, 2021. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Not everything you buy is going to be on board. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. progressive jackpots to a parade of poker games is there for your enjoyment. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. I think they use this for special social events for the crew. gpmacki, July 28, 2010 in Holland America Line. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. It is also a good idea to bring your prescription for eye glasses or contacts. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. How about a wine package or two? If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Shore Excursions are available for purchase online until three days prior to the sailing. If all three are on the same account, it will be credited to that account. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. If downloading or using off ship, your regular carrier rates may apply. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. CC Help Jenn The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Guess we're just lucky. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. prior to debark. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. We seek, to the extent feasible, to accommodate guests with disabilities. Please note that minimum age for guests using the fitness center is 16. You will claim your luggage when you arrive at your final airport destination. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Conserving water results in less energy spent making water, thus saving fuel. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. If you reside in the UK please visit. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. I don't have a problem with a hold for prepaid tips. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Birth certificates can be an original or certified copy. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. locations will accept major credit cards, and some will accept U.S. dollars. WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. Yes, you are correct. Please Note: This online procedure must be completed prior to your sail date. Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. : At some point in your travels you may experience an emergency. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, From outside the U.S. access 1-321- 837-6106. It is obviously available in Seattle, but not available on the ships. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Extension cords (without surge protectors) are allowed on board when used with proper caution. The plan can be activated on any device, but only one device can be actively connected at a time. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. How do I get to use the $200 obc for grats for 3rd in cabin? OK, I'm convinced on beverage card and donating any overage to the crew. This will help prevent delays in obtaining pre If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. (See section for Bags VIP Luggage Delivery below for details.). if you have and inside stateroom do you have to pay for laundry service? There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Beach Towels to take ashore will be available upon arrival at the Gangway. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Please contact us or your travel advisor for more information. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Please practice wearing your life jacket. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Please have the ships name, your partys name and stateroom number before you call. A seamless transition is what our pre- and post-cruise hotels and tours are all about. The OBC is like an initial deposit. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Save my name, email, and website in this browser for the next time I comment. Line ship. Motion sickness medications are available for purchase onboard. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. And, yes, it's best not to speculate, as I probably shouldn't, either. It goes toward expenses incurred on board. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. Rest assured that your passport will be fully secured by our staff. Frequently Asked Cruise Questions - Know Before You Go Offer and/or its terms may be modified or withdrawn without prior notice. Choose from options for calling only, calling and messaging or calling, messaging and data. You will need to provide health certificate documentation for the animal in your ports of call. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Please help us reduce water use. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Local sales taxes are applied where required. The line will be adding $100 in onboard spending However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Holland America Line assumes no responsibility for the items listed above. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Holland America Cruise Onboard Credits and Balcony Upgrades Your seating assignment will be noted on your guest card upon boarding. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Must Book By Mon, Feb Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. All documentation and immunization requirements are established by government authorities and not by Holland America Line. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. We have an OBC from Costco Travel Canada and the shareholder benefit. If we do not have your information by this deadline, you will be unable to sail. If we do not have your information by this deadline, you will be unable to sail. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Times and locations can be found listed in Navigator and the When & Where program. WebAn envelope. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Bring your travel and health insurance information and have it handy at all times. Any excess deposit will be refunded to you at the end of the cruise. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. It also shows you how to correctly put on your lifejacket. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. The representatives will help you with luggage tags. Travelers checks may be cashed at the front office to make your deposit. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Please keep this available for check-in. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). We anticipate that your stateroom will be ready at approximately 1:00pm. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Please be sure you understand the requirements for a service animal to disembark in each port of call. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. In order to make returning home as smooth and easy as possible, please take note of the following tips. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Disembarkation is usually completed within two to four hours after the ships arrival. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. All values herein are in USD. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and I got all three answers, the last of which (from Seattle) was all "use it or lose it". For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Unsure of your next cruise? We are privileged to transport guests to every corner of the world. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. So you really can't count on any info you get! Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Representatives are available 24 hours a day, 7 days a week and 365 days a year. If so, are there any categories/types of OBC that can't be used for the daily service charge? I know because I checked. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Let the vacation begin the moment you arrive in a new country. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. I used the wrong word. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Visit our Frequently Asked Questions. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Unused TA credits were credited back to our credit card at the end of the Holland America be subject to their currency allowances at the current exchange rate. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Travelers checks may be cashed at Guest Services. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. You are responsible for complying with the policies. My experience has been the same as Krazy Kruizers. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee.