The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Work continues to address 3,000 Gateshead Council property repair Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. I have got this complaint, they monitor it and see it through to the end. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Wednesday 2nd November 2022. View my payslip. Reporting repairs Home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Youll be paid a competitive salary plus additional allowances where relevant. 3 0 obj London These are repairs which could cause injuries or further damage if they are not dealt with quickly. Always ask to see this card before letting anyone into your home. Some of these repairs need to be inspected before the repair can be done. Background 2. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If we miss an appointment and we didn't contact you, please contact us. If so, please keep reading as youre just what were looking for! From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Request a FREE property inspection to find out how much your claim is worth. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We will need to look at what has been damaged so please don't throw anything away. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Gateshead council tenants wait almost a month on average for repairs This includes both small leaks and emergency repairs. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Any resident with My Housing Account can access this service. We have guidelines on how long different repairs should take. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Some of these jobs need to be inspected before the contractor can start the work. To register with My Housing Account, select 'my account' at the top of the Council homepage. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Well, theres so much on offer and heres just a few of the highlights! Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Our housing offices are currently closed to the public. We encourage our people to think differently, do the right thing and be innovative. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. about Our Customer Scrutiny Panel needs you! Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We are Gateshead Council's Housing Team. Payslips. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. For further information please contact the Involvement Team by: Civic Centre Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. United Kingdom. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. 2 0 obj You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If this is not possible, we will replace with the items we hold in stock. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Gateshead, England Jobs - 16,311 openings | Glassdoor As a tenant you are not automatically covered for any of your home contents. Wherever possible we will place the order immediately. Employer Est. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. They should all be done. Work continues to address 3,000 Gateshead Council property repair backlog We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Read more about the Housing Capital Investment Programme. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. 1 0 obj Gateshead gardener's fury as garage roof plants itself in her flower My Housing Account - Gateshead Council However, the contractor will not ask you for any money when they call. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. <>>> These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Head of Repairs and Maintenance - Gateshead Council - LinkedIn Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. However, our partners are continuing to deliver a series of . Appointment Types - Gateshead Council If your repair can't wait until the programme we will carry it out within the normal timescales. Repairs & Voids. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. There's also additional service charges from 115.85 a week, this cost is eligible . We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Thank you so much. Our employees and contractors carrying out work will show you an identity card. %PDF-1.5 You can also claim compensation for the damage that has been caused during repair work. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The team were very helpful and understanding of my dangerous situation. Your Employees Portal - Gateshead Council Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Some work to your home is done as part of a planned maintenance or investment programme. What are the costs and charges at Watergate Court. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. To access this support or speak to an advisor, contact Business Gateshead today. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The department is on the lookout for more callhandlers and building technicians. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. NE8 1HH The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Please continue to be patient, as we are experiencing a high volume of phone calls. Information, Advice, Services and Support - Gateshead Local Offer SEND For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. These are repairs which need quick attention and don't need an inspection first. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. : 50K - 53K. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Gateshead Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. % Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The council is responsible for most repairs to your home. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The panel decides which services they review based on various criteria. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We hope to reschedule these events at a later date. Gateshead Council aims to complete the backlog by late March next year. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Repairs update You can now report your non-emergency repairs. Homepage for Gateshead Councils Benefits and Council Tax information You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. My flat was repaired in time for my childs birth and I received rent refunds and compensation. 182-184 High Street If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Your Employees Portal - Gateshead Council Business advice and support - Gateshead Council To keep up to date, why not follow us. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Repairs - Gateshead Council By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period.