We hope to see you shopping with us very soon. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. I can't even point the blame at one member of staff because they were all terrible. Will definitely be ordering from them again. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Treated myself to some new trainers and jogging bottoms in the sale! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. This time, however, when I ordered, their courier choice was Yodel. A simple full refund is all I wanted from the first time I was messed around!! You can return your product via Asda toyou, CollectPlus, Hermes and InPost. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 4. Got them cheaper than any other website. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Useless. You will receive a verification email shortly. Average Delivery Time. Rolling eyes, rude attitude. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Get 60% off instantly: Footasylum discount codes } Finder CA Replies to negative reviews in < 24 hours. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Anyone can write a Trustpilot review. Never again. Still over 300 down! She got the problem sorted in minutes. Free return by our courier service. You will be contacted by email to verify your review. 20% off selected items with this Footasylum discount code. Footasylum exchanges are only available in the UK. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Verification can help ensure real people write reviews about real companies. The North Face. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. My son lost out on his Christmas presents as a result. Bought a pair of Boss trainers at the end of November 2022. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. All in all, satisfied with my purchase and dealings with this shop. In November 2022 I placed an order with FootAsylum and it never came. It goes against our guidelines to offer incentives for reviews. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Which are the instant chat and the WhatsApp!! Simply follow our returns portal link below. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. OG Stack Longline Puffer Jacket. Never again. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Anyone can write a Trustpilot review. Please note that we may share your email with the company to verify your order. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Returns at Footasylum - Staall.com UK Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Giving one star so I can leave this review. All in all, satisfied with my purchase and dealings with this shop. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Easy! AVOID THIS COMPANY!!!! Verification can help ensure real people write reviews about real companies. That is great news about the fast delivery.We hope to see you again very soon. It's great to hear you are happy with the coat and that the delivery was so quick. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Footasylum. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Do you agree with Footasylum's 4-star rating? Change of mind returns accepted. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Was looking everywhere but at her customers. They were dispatched quickly and delivered within a few days to Northern Ireland. We use dedicated people and clever technology to safeguard our platform. In just a few steps, we'll have it sorted. I will always order with footasylum I am very happy with the service and products. Great sale and super quick on delivery. We often link to other websites, but we can't be responsible for their content. 2023 Trustpilot, Inc. All rights reserved. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Thank you so much. This time, however, when I ordered, their courier choice was Yodel. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. I have sent them back the undamaged trainers in a damaged box as I received them. Reply from Footasylum Jul 14, 2021 Hey! Once Footasylum has received and inspected your order, a refund will be issued. It goes against our guidelines to offer incentives for reviews. Highly recommend and will definitely buy from Zavetti again. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Been trying via live chat, what's app and calling HQ. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Wow! This arrived within only two working days and all items were delivered intact and all there. Email and text communication was prompt and efficient. Totally shocking service in regards to a faulty item that they . Customer Service. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Take care!Thanks,Rebekah. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Order placed Sunday afternoon and delivered Monday afternoon. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. These featured collections are typically the most popular and best-selling products on the Footasylum website. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Ordered Nike trainers. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Get your sneaker fix anytime, anywhere with the Footasylum app. Perfect from start to finish. Ordered almost 400 worth of clothes for my son on the 12th of December! Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 44.99. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. That is great news that they arrived a day early!We hope to see you again very soon. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. 2023 Trustpilot A/S. If this was my store, they would all be sacked. 2023 Trustpilot, Inc. All rights reserved. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. The range includes footwear, clothing and accessories for men, women and children. Hey MattThanks for taking the time to leave us a review. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Did have returns but again no problems, straight forward and quick refund. Claim your profile to access Trustpilots free business tools and connect with customers. This time, however, when I ordered, their courier choice was Yodel. How is Footasylum returns process? - reviews.io As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Leave this blank if you'd like to publish your review anonymously. We use dedicated people and clever technology to safeguard our platform. Shocking company - bought two items trainers and sliders order value 100.28 never received. They sent me trainers in a damaged box. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. 27 Feb. At least 30% off in the . Read Customer Service Reviews of www.footasylum.com - Trustpilot Ordered coats for 2 of my sons in the sale. My son lost out on his Christmas presents as a result. - Lisa Lynch, posted 1 year ago I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Ordered it on Monday and it was delivered on Tuesday. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Footasylum Discount Code: 10% off Everything. Delivery to Australia was super cheap and very very fast! One star as there is no 0 stars. Also it was delivered to Republic of Ireland avoiding customs charges. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Within 5 Days. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. One very disappointed son this Xmas! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Manners cost nothing. I would avoid at all costs. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Asked for a pair of trainerscould not even tell what the guy said. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Also it was delivered to Republic of Ireland avoiding customs charges. Wow! Companies can ask for reviews via automatic invitations. Date of experience: 18 December 2022 Find out how we combat fake reviews. 3. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Absolutely fuming with this company. We hope to see you shopping with us very soon. In just a few steps, we'll have it sorted. !spoke to Edge lane store about colours in crocs. - Callum Phelps, posted 11 months ago Thanks,Rebekah. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Treated myself to some new trainers and jogging bottoms in the sale! And would recommend to all my friends amd family. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Up to 50% . Footasylum is a leading UK retailer of fashion streetwear and sportswear. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Rock Woven Outdoor Pant. In just a few steps, we'll have it sorted. Ordered some trainers at 10.30pm amd paid for next day delivery. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Perfect from start to finish. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Ordered it on Monday and it was delivered on Tuesday. Suggested companies are based on peoples browsing tendencies. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Alternatively, enter your order number and email address into Hermes to monitor your delivery. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Easy! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We need your email address to verify that your review is genuine. If you'd like to return your order, you can within 14 days of receipt. It's your job. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I have worked in retail for over 15 years. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. It goes against our guidelines to offer incentives for reviews. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Get FREE UK delivery on all orders over 60 and FREE UK returns. I will always order with footasylum I am very happy with the service and products. Happy from start to finish! Footasylum. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Great to hear that the parcel arrived so quickly. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Price was unbelievable for what I got! Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Yay! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. And would recommend to all my friends amd family. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. I would avoid at all costs. We hope to see you again very soon. Thanks. Your browser does not support embedded videos. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Was told that neither was possible because I didnt return them in the original shoe box! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Got them cheaper than any other website. This is the last thing I buy from footasylum from here on. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Read Customer Service Reviews of footasylum.uk - Trustpilot I have sent them back the undamaged trainers in a damaged box as I received them. 10/10 will not be using footasylum again. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!!